Executive Customer Service (0 2 Yrs) Chennai (after Sales/customer Service)
Job Description
1. Purpose Responsible for providing high quality service to all the customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments 2. Key Responsibilities Responsibilities - Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters - Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets - Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups - Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures Additional Requirements -Language - HINDI & ENGLISH -Educational qualification - Minimum UG degree. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3458368
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear