Executive Customer Relationship Wealth Management Services (0 3 Yrs) Chennai/tamil Nadu (after Sales/customer Service)
Job Description
Roles and Responsibilities for the CRM- To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,- To make outbound calls to follow up on customer inquiries and provide support.- To provide prompt, efficient and satisfactory responses to customer enquiries.- To establish and maintain positive customer relationship.- To assist in resolving product or service-related concerns and escalations.- To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.- To maintain the precise records of customer interactions and transactions.Job Requirements :- Possess excellent communication skills- Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.- Proficient in multitasking and problem solving.- Proactive in approaching the new customers.- Prior experience in customer service is advantageous.- Support successful customer retention.- A bachelor degree from a reputed institution- Customer centric attitude to handle challenging client situations. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3310085
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear