Executive Customer Management
Job Description
Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements. Job title: Executive - Customer Management : To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area Location: Pune , India Time Type: Full time Contract Type: Permanent
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Job Detail
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Job IdJD3156966
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear