Executive – Customer Experience
Job Description
Job Title: Executive - Customer Experience
Department: Operations
Reports to: Subject Matter Expert
Process - Fin15 - Inbound
Job Summary:
We are looking for Customer Support Executive to assist our customers with finance/loan related queries, complaints etc.
Duties/Responsibilities:
• Handling customer queries/complaints with patience.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Respond to customer queries in a timely and accurate way
Required Skills/Abilities:
• Excellent communication skills in Hindi & English
• Good convincing skills
• Excellent Soft skills
• Knowledge of Finance/Loan
Languages Required - 2 Hindi & English, 2 Tamil & English, 2 Telugu & English, 2 Kannada & English, 2 Malayalam & English
Educational Qualification: Minimum Graduate (B.com or any equivalent degree in Accounts & Finance is preferred)
Experience: Should have minimum 1 year work experience in loan, finance related processes
Salary: CTC - 16.9 K
Other Requirements:-
Work from Office
Comfortable in 6 days working environment
Job Type: Full-time
Pay: ?16,000.00 - ?16,900.00 per month
Experience:
• total workwork experience in loan, finance related processes: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3506183
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear