Executive Customer Engagement

Year    Mumbai, Maharashtra, India

Job Description


Career OpportunitiesJob Code: IJP-Executive Customer EngagementPositionExecutive - Customer EngagementNo. of Positions1DepartmentOperationsFunctionOperations - AgencyReporting toManager/Chief Manager - Customer EngagementBand5LocationMumbai GO6Last date of submissionKey Responsibilities:

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating
Measure of Success:
  • Service to Delight- 3Days
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be
10 days * Surrender Requests1% * 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2
Desired qualifications and experience:
  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required
Knowledge and skills required:
  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good
Career OpportunitiesJob Code: IJP-Executive Customer EngagementPositionExecutive - Customer EngagementNo. of Positions1DepartmentOperationsFunctionOperations - AgencyReporting toManager/Chief Manager - Customer EngagementBand5LocationMumbai GO6Last date of submissionKey Responsibilities:
  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating
Measure of Success:
  • Service to Delight- 3Days
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be
10 days * Surrender Requests1% * 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2
Desired qualifications and experience:
  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required
Knowledge and skills required:
  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good

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Job Detail

  • Job Id
    JD3313122
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year