Job Description

Career OpportunitiesJob Code: IJP/Executive - Ops Executive - CETPositionExecutiveNo. Of Positions1DepartmentOperationsFunctionOperations - DigitalReporting toSr. Manager (Suresh Giri)Band5LocationMallapuram, Chennai, Kollam any where in Kerala where we have MLI Agency/APC OfficeLanguages required (Tamil, Malyalam, English and little bit of Hindi)Last date of submissionKey Responsibilities:

• Handling Digital Calls
• Processing of New Business Queries
• Discrepancy Management - FOP's
• WIP Management
• Handling Field Ops Queries & Complaints
• Processing of cheques / cash / credit card
• Policy Coll clearance
• Petty Cash Management
• Vendor Management
• Statutory and Facility Management
• Agency Contract - Existing agents

Adherence to all regulatory requirements

• Processing of customer request - POS
• Sales to Service & Recruitment.
• Persistency -13th and 25th Month
• Customer Retention and Revenue
• Freelook Retention

Measure of Success:

• Applied to Paid ratio

95% * Reduction in discrepancy rate3% * Resolution of GO actionable with TAT

• Customer / Distribution satisfaction score +3.5
• 100% in Day 1
• Adhere to the laid down process and guidelines

Timely processing of docs within 2 days of receipt

• Agent Query and Code follow-up
• Processing the agent reimbursement as per guidelines and accurately
• POS accuracy at 97% and Decline at 3%
• Collection of 13+25 Month

90% * Surrender/Retention70%,ECS Retention
60%Desired qualifications and experience:

• Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance
• ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3Knowledge and skills required:

• Ability to work in a fast paced environment
• Strong people skills
• Good co-ordination skills
• Data management on Excel should be good
• Accounting Knowledge
• Customer Centric

Executive Digital Customer Service

Max Life Insurance