Job Description

Key Responsibilities :- Handle customer inquiries and complaints via phone, email, and chat in a timely and professional manner. - Provide accurate information about travel packages, services, and promotions. - Assist customers with booking, cancellations, changes, and other travel-related services. - Resolve customer issues and complaints effectively, ensuring customer satisfaction. - Maintain customer records and update information in the company\'s CRM system. - Collaborate with other departments to ensure prompt and accurate responses to customer inquiries. - Follow up with customers to ensure their issues are resolved and they are satisfied with the service. - Provide feedback and suggestions to improve customer service processes and offerings. - Stay updated with industry trends and company products to provide accurate information to customers. - Achieve individual and team performance goals and targets. Job Requirements :Qualifications :- High school diploma or equivalent; a degree in Hospitality, Tourism, or related field is a plus. Experience :- Between 1 and 3 years\' proven experience in a customer service role, preferably in the travel and tourism industry. Technical and Functional Skill sets :- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage. - Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism. - Proficiency in using CRM software and other customer service tools. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong interpersonal skills and a customer-centric attitude. Additional eligibility requirements :- Knowledge of travel booking systems and software. - Experience in sales or upselling travel packages and services. (ref:updazz.com)

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