Job Description

:- To handle Customer queries- To handle escalations and display ownership and accountability on calls, emails and RM queries- To have an in-depth process and system knowledge- Quick decisions ability- Provide superior customer experience on calls to American Express Card Members.- Provide alternatives and apply superior Service- Call handling skills to ensure the best possible solutions and FCR to card members.- Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.- Ability to take quick decisions and respond to Customer inquiries- 1-2 yrs s of prior experience in the inbound/ outbound calling process.- Customer service background.QUALIFICATION:- Graduate.- Strong Interpersonal, Communication and Listening Skills.- Must possess Excellent Verbal Communication.- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.- Demonstrated Dependability/Self Motivating Skills.- Change Management Ability.- Demonstrated Ability to Work effectively within a Team Environment as well as independently.- Proven Analytical and Problem Solving with a strong attention to Detail Change Management Ability.- Demonstrated Ability to Work effectively within a Team Environment as well as independently.- Proven Analytical and Problem Solving with a strong attention to Detail.Job type - PermanentIndustry Type - Customer CareCall me at 8368927595 (ref:updazz.com)

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