1. Customer Interactiona) Handle inbound and outbound customer calls, emails, and messages promptly and professionally.2. Issue Resolutiona) Identify customer needs, concerns, or complaints and work towards resolving them effectively and efficiently.3. Product Knowledgea) Acquire in-depth knowledge of the company's products or services to address customer inquiries and provide relevant information.4. Documentation and Reportinga) Document customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system.5. Customer Relationship Managementa) Build and maintain positive relationships with customers by delivering excellent service and demonstrating professionalism and integrity.6. Team Collaborationa) Collaborate with internal departments such as sales, technical support, and operations to ensure seamless customer service delivery and resolution of customer issues. (ref:updazz.com)
updazz .com
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