Executive Customer Care (1 4 Yrs) Delhi Ncr/delhi (after Sales/customer Service)
Job Description
Responsibilities:- Respond to Customer inquiries via various channels, including email, live chat, and over the phone. - Assist customers with DTO return product inquiries, product information, and general inquiries.- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.- Collaborate with other departments to ensure timely order fulfillment and delivery.- Address and resolve issues related to order discrepancies, returns, and exchanges.- Investigate and resolve customer complaints, concerns, and feedback promptly.- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.- Escalate complex issues to higher management when necessary.- Stay updated on product features, specifications, and availability. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3496086
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear