Executive Customer Care (1 4 Yrs) Delhi Ncr/delhi (after Sales/customer Service)
Job Description
Responsibilities:- Respond to Customer inquiries via various channels, including email, live chat, and over the phone. - Assist customers with DTO return product inquiries, product information, and general inquiries.- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.- Collaborate with other departments to ensure timely order fulfillment and delivery.- Address and resolve issues related to order discrepancies, returns, and exchanges.- Investigate and resolve customer complaints, concerns, and feedback promptly.- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.- Escalate complex issues to higher management when necessary.- Stay updated on product features, specifications, and availability. (ref:updazz.com)
updazz .com
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3446897
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDelhi, India
-
EducationNot mentioned
-
ExperienceYear