Job Description

Job Title : Customer Service Executive- - Company : FRND- Location: Bangalore (On-site)- Salary:2.8 to 3 LPA- -Job Type : Full-Time Position Overview : - As a Customer Service Executive at FRND, you will be essential in ensuring the satisfaction and retention of our user base. - Your primary responsibility will be to promptly and effectively address and resolve user issues.- We are seeking a passionate and empathetic individual who can engage with our users, understand their concerns, and provide solutions that enhance their overall experience on the FRND platform. Key Responsibilities :Issue Resolution:- Investigate and resolve user issues related to the FRND platform promptly and efficiently.- Collaborate with cross-functional teams to address technical and non-technical issues. Customer Engagement:- Interact with users via various channels, including email, chat, and phone, to ensure a positive and supportive experience.- Proactively reach out to users to gather feedback and insights for continuous improvement.Documentation:- Maintain accurate and detailed records of user interactions, feedback, and reolutions.- Contribute to the development of a knowledge base to assist users in finding solutions independently.-Product Knowledge:- Stay updated on the features and functionalities of the FRND platform.- Provide users with guidance on maximizing the benefits of the platform.Qualifications:- Previous experience in a customer-facing role is preferred.- Strong communication and interpersonal skills.- Problem-solving mindset and the ability to think on your feet.- Empathy and patience in dealing with user concerns.- Familiarity with social media platforms and technology is a plus.Join us at FRND and be a part of revolutionizing the dating experience in Bharat! (ref:updazz.com)

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