Executive Client Support (2 3 Yrs) Chennai (after Sales/customer Service)
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with team- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Testing and database knowledge will be added advantage (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3356118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear