Executive Client Support (2 3 Yrs) Chennai (after Sales/customer Service)

Year    Chennai, Tamil Nadu, India

Job Description


- Respond to customer queries in a timely and accurate way, via phone, email or chat- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with team- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Testing and database knowledge will be added advantage (ref:updazz.com)

updazz .com

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Job Detail

  • Job Id
    JD3356118
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year