Job Description

Customers Interaction and Support:- Serve as the main contact for customers, understanding their issues and providing solutions over calls and emails.- Manage customers relationships by addressing concerns promptly and maintaining regular communication.- Escalate complex issues to the appropriate departments while ensuring customers are informed throughout the process. CRM Management :- Use CRM tools to manage and update customers information, ensuring data accuracy.- Track and document customers interactions and resolutions within the CRM system.- Generate and analyze reports from CRM tools to monitor customers satisfaction and identify areas for improvement. Customers Retention :- Proactively engage with customers to ensure their needs are met and they remain satisfied with the services provided.- Identify opportunities to enhance customers relationships and increase customer retention (ref:updazz.com)

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