Job Description

Job description

Business: Payments Business Service

Open positions: 3

Role Title:Customer Service Executive

Global Career Band:8

Location: (Country/City) :India / Bangalore

Recruiter Name : Nisha Sharma

Why join us?

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. Global Billing System (\xe2\x80\x9cGBS\xe2\x80\x9d) is a Group billing platform which provides consolidated billing service. Global Billing Support (GBS) provide specialist services pertaining to charges and invoice related issues. The role is varied and encompasses many duties, including the end to end management of Global Billing Systems (GBS) platform for Global Liquidity and Cash Management (GLCM) involving multiple countries. The operational task involves onboarding of new customers on GBS platform and delivering ongoing maintenance and support. GBS will be deployed in 50 plus countries across the Group. To support the target operating model and the global rollout, a Billing Centre of Excellence has been established within the GSC in Bangalore.

The Opportunity:

Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the bills within the Cut offs.. A high level of awareness about compliance and money laundering is maintained at all time. Ensuring all end of day checks are duly completed. The job involves financial and reputation risk so all the referrals should be sorted out within SLA

Services offered include: Reference Data Setup, Customer Setup, maintenance, Refunds, closures and email query handling.

What you\xe2\x80\x99ll do:

• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant laws, rules and codes.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Effectively mitigate identified Operational Risks.
• Comply with Group\xe2\x80\x99s statutory audit standards.
• To undertake all complex processing within the section.
• To ensure accuracy by correctly interpreting and taking action on the Billing Instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets.
• To ensure that tasks are prioritized, processed and completed in accordance with procedures.
• Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures.
• To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times. Knowledge and experience are shared with colleagues, providing assistance on referred/technical

Requirements

What you will need to succeed in the role:

• Good communication skills \xe2\x80\x93 Written & Verbal
• Attention to detail
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to multi-task, depending on the criticality of the tasks.
• Self- motivated and should be able to work under minimal supervision.
• Good team player Flexibility to work in different shifts including weekends
• Quick Learner
• Proven experience in working with MS Office applications
• Knowledge of and experience in sound planning, organizing, analytical and time
• Experience in Billing and investigations.
• Possess good problem solving and decision making skills

What additional skills will be good to have?

• All applicants must have a minimum performance rating of 3 in their most recent annual performance appraisal.
• Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
• Application form should be submitted along with the current CV. All applicants should inform their respective Line Managers of their application.
• All the completed applications should be submitted on or before the closing date.
• The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.
• Right to work is required. Local employment rulings and restrictions will apply

Link to Candidate User Guide:

You\xe2\x80\x99ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

***Issued By HSBC Electronic Data Processing (India) Private LTD***

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