Job Description

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
• Filing and retrieving office records, documents, and reports.
• Schedule meetings and appointments and manage travel itineraries
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Opening, sorting and distributing emails, and other correspondence.
• Provide general administrative support.
• Performing office duties that include ordering supplies and managing a records database.
• Document customer complaints, Assign complaints to appropriate team members.
• Ensure that solution is provided within the time limits
• Follow up with internal team to ensure resolution
• Escalate unresolved issues to the appropriate internal teams.
• Post completion of task, Collect prompt and accurate feedback from customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions.
• Take the extra mile to engage customers by sharing newsletter, technology updates, updates about new solutions provided by us, festival greetings etc.
• Recommend potential products or services to management based on inputs received from clients
• Planning, Scheduling, Daily Weekly and Monthly review meetings.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Work Location: In person