Job Description

Location(s)

• Posting Location: Jaipur, India

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date13-May-2024Job ID3166Description and RequirementsPosition Summary -Manage the resource tracking module of Beeline and ensures the timely processing of resource matching and onboarding and extension requests and ensure that the appropriate checks are made. Also manage the mailbox and address any queries received from the resources, suppliers, hiring managers, etc related to the resource tracking module. Train the users on the usage of the module and process requests for them when required for amendments etc, Support in any data gathering or data clean ups required in the system and getting vendor setups in beeline etc. The out of scope queries are routed to the correct point of contact for faster resolution.Metric & Reporting: This process entails running reports for Global Procurement performance metrics and maintaining database repository of historical data to enable effective management and decision making. This team will work closely with Procurement Operations in defining templates and reporting formats for newly established metrics. This team will also be responsible for developing reports on an ad-hoc basis as required.Job Responsibilities1. Managing the requests coming in GOSC queue in Beeline tool (Resource matching, Onboarding & extension approvals for temp resources)2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests)3. Beeline Vendor Setups4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources5. Ad-Hoc6. Regions managed in Beeline are US (Operational at GOSC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal & Bangladesh) operational at GOSC Noida7. Work on the periodic reports; Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures9. Ensure that the assigned targets are met in accordance with SLA and Internal standards10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence11. Ensure adherence to established attendance schedulesKnowledge, Skills and AbilitiesEducation\xc2\xb7 Graduate in Accounting / Commerce / Business Administration with at least 15 years of education.Experience\xc2\xb7 2-3 years months of work experience in a related field is required. Experience in Insurance organizations,\xc2\xb7 Fresher college graduates can be considered.Knowledge and skills (general and technical)\xc2\xb7 Good computer navigation skills\xc2\xb7 Good keyboarding speed\xc2\xb7 Good knowledge of complete MS Office suite\xc2\xb7 Knowledge about the Insurance industry in US\xc2\xb7 Knowledge about US Culture\xc2\xb7 Knowledge of Accounting principles\xc2\xb7 Proficiency in English\xc2\xb7 Communication skills - should be able to read, interpret business documents\xc2\xb7 Good oral/written communication\xc2\xb7 Analytical and interpersonal skills\xc2\xb7 Escalate issues if required\xc2\xb7 Data gathering ability/ Eye for detail\xc2\xb7 Teamwork/ Managing Self / Adaptability\xc2\xb7 Ability to work successfully in production driven environment\xc2\xb7 Adaptability to change\xc2\xb7 Ability to work on routine/standardized transactions\xc2\xb7 Self-disciplined and result oriented\xc2\xb7 Ability to multi task\xc2\xb7 Ability to work effectively as part of a teamOther Requirements (licenses, certifications, specialized training - if required)\xc2\xb7 Candidate would be required to work on Weekends (Sunday)\xc2\xb7 Partial login (5 hrs.) on weekday is allowed, once a weekWorking RelationshipsInternal Contacts(and purpose of relationship):\xc2\xb7 AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.\xc2\xb7 Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.\xc2\xb7 Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.\xc2\xb7 Subject Matter Expert for the purpose of work thread related issues and escalated transactions.\xc2\xb7 QCA / Finance Specialist for the purpose of feedback and audit.\xc2\xb7 Trainers for the purpose of Pre-process and Process training.

MetLife