Job Description

Position: Executive - Ads MonetizationThe candidates should be good in MS Excel, with skills in Vlookup, pivot table, etc.Good communication skills are required.Key Responsibilities:

• Client Support and Communication: Provide prompt and professional assistance to clients through various communication channels, including phone, email, and chat. Address client inquiries, resolve issues, and provide guidance on advertising solutions and best practices.
• Campaign Management: Coordinate the setup, launch, and monitoring of advertising campaigns across different platforms. Ensure campaigns are executed accurately and in line with client objectives and specifications.
• Data Analysis and Reporting: Analyze campaign performance data to track key metrics, identify trends, and generate insights for clients. Prepare regular reports and presentations to communicate campaign results and recommendations effectively.
• Ad Operations Management: Oversee ad operations processes, including ad trafficking, creative asset management, and quality assurance. Ensure timely and accurate delivery of advertising assets and campaigns.
• Client Relationship Management: Cultivate strong relationships with clients, serving as a trusted advisor and strategic partner. Proactively identify opportunities to optimize campaigns and drive client satisfaction and retention.
• Cross-Functional Collaboration: Collaborate closely with internal teams, including sales, marketing, and product development, to support client needs and drive business objectives. Provide feedback and insights to inform product enhancements and improvements.
• Troubleshooting and Issue Resolution: Investigate and resolve technical issues, discrepancies, and other campaign-related challenges in a timely manner. Escalate complex issues to appropriate teams and stakeholders as needed.
• Continuous Learning and Development: Stay updated on industry trends, emerging technologies, and platform updates related to digital advertising. Participate in training programs and skill development initiatives to enhance expertise and effectiveness in media operations.
• Process Improvement and Optimization: Identify opportunities to streamline workflows, improve operational efficiency, and enhance service delivery. Implement best practices and standard operating procedures to drive consistency and excellence in media operations.
• Quality Assurance and Compliance: Ensure compliance with relevant policies, regulations, and industry standards related to advertising operations and data privacy. Conduct regular audits and checks to maintain quality standards and mitigate risks.

• Graduate / post-graduate in any discipline.

• 2+ years of experience with Ad Operations.

• 2+ years of experience with working in a customer facing role

• English speaking xe2x80x93 strong communication skills (written and verbal).

• Excellent communication, collaboration, organizational and project management skills.

• Familiarity of Advertising in the Digital Marketing industry and measurement metrics

• Ability to work in a fast-paced environment Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.

• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel).

• Ability to present data in an effective, actionable manner and learn new software quickly.

Ciel HR