Job Description

Position Summary


The Collections Executive will work closely with and receive direction from the Collections Team Lead and the Sr International AR Manager in Dublin in order to reduce the aged debt and achieve cash collection.

What You Will Do

• To ensure the security and profitability of Lionbridge through efficient and effective credit control of a portfolio of customers
• Chasing customer for payment of due and overdue invoice and converting to payment
• Drive collections by escalating any customer issues in a professional, documented and systematic manner until resolved
• Drive the resolution of collection problems by understanding the issues, articulating those issues and working with the appropriate Lionbridge personnel to resolve in a timely fashion.
• Following up with the customer upon resolution for payment update
• Escalate any bad debt or other concerns to the Team Lead immediately for timely resolution
• To implement and maintain excellent standards of customer service both internally and externally
• Take responsibility for actions on your portfolio of customers, manages time, prioritizes work and plans ahead
• Ensures that the Lionbridge collection process is followed
• Drive collections to key metrics - DSO, over 60 days and cash collection
• Ad hoc projects as they arises

To Be Successful You Will Have

• Excellent communication skills both written and oral
• Good listening skills, understands how and when to action
• Proactive manner
• Collections experience in an International Environment
• Ability to work on their own, along with being a Team Player
• Adaptable and flexible
• Customer focused
• Attention to detail
• Results driven
• Business Acumen
• Relevant experience 2 years plus

In Return, You Can Expect

• Ongoing career opportunities at a repeat Forbes & Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".
• Work in a flexible environment