Job Description

Summary

Operational


• Ensures professional sales Calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
• Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel's market share.
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Meets and greets VIP guests upon arrival/ departure.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.
• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
• Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
• Reviews and constantly seeks Productivity level improvements through the process of "taking work out of the system" (when appropriate) and thorough streamlining of work process.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.


Financial


• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.


Marketing


• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels' sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.
• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.


Personnel


• Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
• Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.
• Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.
• Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
• Supports the implementation of changes as a result of the Associate Opinion Survey.


Administration


• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• Submits Sales report to Director of Sales in a timely manner.
• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.







Qualifications

• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.
• Demonstrate a growth mindset
• Coach, mentor & Empower T.E.A.M.