Job Description

We are a dynamic group engaged in multiple sectors, including Supply Chain Platform, Infrastructure (PEB), Warehouse, IT Services, Fintech Services, and Travel. With our diverse portfolio, we strive to deliver innovative solutions and services that cater to the evolving needs of our clients. Leveraging our expertise and deep industry knowledge, we seamlessly integrate technology, infrastructure, and logistics to optimize supply chain operations. Our commitment to excellence and customer satisfaction drives us to constantly innovate and provide unparalleled value to our clients across various industries.Website : https://ethicsgroup.in/ :Designation : Customer Support ExecutiveIndustry Type : Warehouse/Logistics DistributionFunctional Area: Customer ServicesLocation : Ethics Innovations Private Limited.,Sugal Logistic Park,Opposite GITM College,Tauru Road, Bilaspur, Gurgaon, Haryana, & Responsibilities :- Respond to customer queries, whether through phone calls, emails, live chat, or in-person interactions. - Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions. - Place orders, track shipments, or make changes to existing orders. - Handle complaints professionally, aiming to find a satisfactory resolution. - Need to keep accurate records of customer interactions, including details of inquiries and resolutions. - Escalate issue to higher authority or concerned department. - Collect feedback from customers to help improve products and services. - Adhere company policies and industry regulations when interacting with customers.Requirements :- Needs to have excellent communication skills.- Problem solving abilities with patience.- Basic knowledge of MS Office. - Candidate preferred from warehouse/logistics/supply chain management industry only.Education : Bachelor\'s degree in Marketing or related field.Experience : Upto 2 years.WhatsApp - 7486010608 (ref:updazz.com)

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