Job Description

Vgl Company Overview Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount electronic retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germany & Canada. Today\'s customers seek convenient shopping experience. We are available to the customers via our proprietary 24X7 TV Shopping channels (Shop LC in US & Germany and Shop TJC in UK) and other digital medium which includes website, mobile apps, Over-The-Top platforms (OTT\'s), social media and third-party marketplaces. Thus, today VGL reaches out to almost 124 million households across US, UK & Germany. As digitization increases, online retail is expected to grow and mature, our portfolio & omni-channel strategy will accordingly evolve alongside. VGL has a group turnover of approx. Rs. 2,750 Crore (FY 2021- 2022) and employs over 4000 people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. 3000 people, including contract workers. We have consistently believed that value creation and sustainable business practices are complimentary goals. Renewable energy is a key focus area in VGL\'s strategy for mitigating climate change risks. We\'re committed to conducting business with minimum impact on the environment. We have undertaken and continue to undertake several \'Green initiative\' measures to protect the environment. Our SEZ unit at India was conferred with \'Excellence Award\' for \'IGBC Performance Challenge 2021 for Green Built Environment\' which reflects our strong commitment and dedication towards environment sustainability. For more details, please refer to our ESG report ( https://www.vaibhavglobal.com/reports ). Under our flagship one-for-one meals initiative \'Your Purchase Feeds...\', we served 13 million meals to school children in India, US and UK. With this, we have served 63 million meals till date. We encourage our team members to donate at least two hours every month for charitable causes that is tracked through our performance system. VGL is a Great Place to Work (GPTW) certified organization. Shoplc Overview A subsidiary of VGL, Shop LC was established in Austin, TX in 2007 and is now broadcasting live to 75-million homes in US. Our growing eCom presence is through our website https://www.shoplc.com/ . Shop LC ships approx. 25,000 products to its US customers every day. Shop LC, US employs approx. 550 people in operations such as warehousing, customer service, merchandising, marketing, eCom, Marketplaces, Live Studio. Its management resides at the US headquarters in Austin, with extended support from the Global Headquarters in India. United States in our largest market and delivers the highest revenue share. The contribution of this region to our consolidated revenue stands at 68%. Tjc Overview A subsidiary of VGL, TJC was established in London, UK in 2006 and now broadcasts live to 25 million homes in UK as well as has an eCom presence through website https://www.tjc.co.uk/ . TJC ships approx. 12000 products to its UK customers every day. TJC employs approx. 220 people in London in various divisions with extended teams in India. Shoplc Germany Overview ShopLC Germany TV & eCom was launched in 2021 from Dusseldorf, Germany. We are very excited with this new market and see tremendous growth potential in Germany and entire Europe. Our coverage has already reached 27 million households and is expanding. Our eCom side of business can be checked out through our website https://www.shoplc.de/ . Our Purpose Delivering joy. Our Vision Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. Our Mission To deliver one million meals per day to children in need by \'FY31\' through our one for one meal program: your purchase feeds... Our Core Values Teamwork Honesty Commitment Passion Positive attitude Key Responsibilities Analyze reported problems and incidents from business users related to the supported applications. Diagnose and troubleshoot technical issues, providing timely resolution and ensuring minimal disruption to operations. Document detailed requirements gathered from business users regarding application functionalities. Collaborate with both Business and Development teams to ensure effective communication and understanding of user requirements. Possess knowledge of Supply Chain Management (SCM) and Enterprise Resource Planning (ERP) systems. Apply domain expertise to enhance the efficiency and effectiveness of application support activities. Qualifications And Skills Bachelor\'s degree in Computer Science, Information Technology, or a related field. Strong analytical and problem-solving skills, with the ability to analyze and understand complex business processes. Excellent communication and interpersonal skills for effective collaboration with both technical and non-technical stakeholders. Familiarity with Supply Chain Management and ERP concepts will be considered a significant advantage. Ability to work independently and prioritize tasks in a dynamic environment.

foundit