Job Description

Company DescriptionSyngenta is one of the world's leading agriculture innovation company (Part of Syngenta Group) dedicated to improving global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 60,000 people in over 100 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet.To learn more visit:Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:

• Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)

• Relationship Management: Maintain good relationship with Syngenta Stakeholders
• Supplier Management: Manage and build sustainable relationships with Strategic Partners
• Driving KPI's for the service with Vendors.

Scope (Key Accountabilities)

• Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance, Procurement or Manufacturing
• Should have good knowledge on SAP Applications like ECC, APO, BW, MDM along with Integrations - SAP PO, BODS, SAP HCI
• Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
• Should be able to become bridge between application and infrastructure teams
• Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
• Drive Service Management leading to SLA achievement and high level of customer satisfaction
• Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
• Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
• Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
• Incident, problem, escalation, configuration, release and capacity management
• Compliance with all Internal and External Audit observations
• Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
• Build a healthy and working relationship with key stakeholders
• Identify and drive service improvements effectively
• Connect with business facing stakeholders to understand the improvement areas and drive them

Qualification, Experience & Critical leadership capabilities

• Overall 8- 10 years of IT experience, of which 4--6 years of professional SAP Global Service delivery/ management experience
• Computer science, engineering or technical related degree
• ITIL V3 experience (certification desirable)
• Technologies: SAP Applications (SAP ECC, BI, SCM, Integration)
• Working experience on S4, CFIN, BW4 HANA, cloud computing is an advantage
• Should have Functional knowledge, in at least one stream (Eg: Finance, Procurement, Manufacturing)
• Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
• Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
• Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
• Solid experience in client facing and managing outsourced partners
• A Team player with a collaborative attitude, proactive and ability to work under pressure

QualificationsUniversity degree (Bachelors) in a commercial/ business or technical/IT subjectAdditional InformationNote: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.Follow us on: Twitter & LinkedInIndia page

Syngenta