Erp Executive
Job Description
customer support representatives and oversee their daily activities
- Develop and implement customer support strategies and policies that align with the company's goals and objectives
- Establish and maintain an issue tracking and management system to ensure timely and effective resolution of customer inquiries and issues
- Develop and maintain an escalation matrix to ensure customer issues are handled in a timely and appropriate manner
- Conduct regular training sessions for the customer support team to ensure they are equipped with the necessary skills and knowledge to handle customer inquiries and issues
- Analyze customer feedback and provide recommendations to the product team to improve product functionality and customer satisfaction
- Manage customer support metrics, such as response time, resolution time, and customer satisfaction scores, and identify areas for improvement
Job Type: Full-time
Pay: ?138,339.41 - ?612,583.44 per year
Benefits:
• Health insurance
• Provident Fund
Shift:
• Day shift
Work Days:
• Monday to Friday
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3505973
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear