Job Description

Key Responsibilities :Account Management :- Serve as the primary point of contact for existing accounts, building, and maintaining strong, long-lasting customer relationships.- Understand clients\' business objectives and challenges to effectively position our products and services to meet their needs.- Develop account plans and strategies to maximize revenue opportunities and ensure customer retention.- Conduct regular business reviews with clients to assess satisfaction levels, identify areas for improvement, and present new solutions.Sales & Business Development :- Actively pursue upselling and cross-selling opportunities within existing accounts to achieve revenue targets.- Identify and qualify new sales leads through research, networking, and proactive outreach.- Collaborate with the sales team to develop and execute strategies for penetrating key accounts and expanding market share.- Utilize CRM software to track sales activities, manage customer information, and generate accurate sales forecasts.Product Knowledge :- Maintain a deep understanding of Microsoft Azure, Dynamics 365, and M365 products and services, including features, benefits, and competitive advantages.- Stay informed about industry trends, market dynamics, and competitor offerings to effectively position our solutions in the marketplace.- Provide product demonstrations and presentations to clients, highlighting the value proposition and addressing any technical questions or concerns.Customer Service & Support :- Ensure timely resolution of customer inquiries, issues, and escalations, working closely with internal teams to deliver solutions.- Proactively communicate with clients to keep them informed about product updates, enhancements, and upcoming releases.- Advocate for customer needs and feedback internally, driving continuous improvement in our products and services.Qualifications :- Bachelor\'s degree in Business Administration, Marketing, or a related field.- Proven experience in inside sales, account management, or customer success roles, preferably in the technology industry.- Demonstrated success in achieving sales targets and driving revenue growth.- Excellent communication, negotiation, and interpersonal skills.- Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.- Technical proficiency in Microsoft Azure, Dynamics 365, and M365 products is required.- Familiarity with CRM software (e.g., Salesforce, Dynamics CRM) is a plus.- Ability to work independently and as part of a collaborative team environment. (ref:updazz.com)

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