Job Description

TITLE OF ROLE : ePayments and Cash Application Specialist DEPARTMENT : AR - Cash Application REPORTS TO (ROLE & NAME) : Cash Application Manager LOCATION : Chennai Main purpose of the role/Position Summary : Process ePayment requests such as taking customer credit card payments over the phone and via virtual/P-card payments. Assist customers with ePayments requests that involve resolving their payment issue/error, disputes, and validating what their payment is associated with. Handle credit card chargebacks directly with the payment processors and customers by providing detailed documentation to support the purchase. Resolve incoming customer queries related to credit card, direct debit, PayPal, and other ePayment methods. Inquiries can cover transactions associated with auto-renewals one time charges. Review and process credit card refunds through Trimble\'s various systems. Hands-on experience with ePayments merchants like Cybersource, Global Payments,PayPal, American Express, Cielo, etc,. Support day to day cash application department activities in Oracle / NetSuite ERP system - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction. Job Responsibilities : Responsible for timely resolution of credit card chargeback inquiries from merchant banks Resolve incoming customer queries related to credit card, direct debit, PayPal and other ePayment methods. Monitor and clear Brazilian Boleto fallout payments Serve as liaison to Trimble banks, merchant services, internal and external customers Review and process credit card refunds as per the defined policy and procedure Liaise with ePayments merchants like cybersource, globalpay, worldpay, etc,. Internal cybersource portal entitlement management Responsible for running and actioning credit card fallout reports for all global regions Running and distributing cybersource reports and metrics on a monthly basis Collect ePayment and credit card payments from customers via phone General ledger and credit card account reconciliation Process the eCheck on a monthly basis for the US & Europe region Upload and maintain direct debit files in bank portal for payment processing Reviewing and actioning e-Check fallout report on a daily basis Performing customer account reconciliation whenever required Responsible for reclassification of NON - AR and other Misc-Receipts received Perform month end activities Respond to internal and external (SOX) audit requests Qualifications & Experience : Graduated/Degree Required - preferably accounting background Excellent interpersonal and communication skills 0-3 years of experience Specific Skills Required : Good understanding on Credit Card merchant business processes Basic knowledge on multiple forms of electronic payment activities () Good understanding on Chargeback standards and other ePayments methods Be able to multitask Able to research in depth on various inquiries Process-oriented with high attention to detail Basic knowledge of computer - MS office (Excel, PPT , Word and Google docs) Excellent written and verbal communication skills Problem solving and analytical skills Relationships required to build within this role : INTERNAL : Credit & Collections Dealer Claims Order Administration Banks Treasury and finance Internal and external audit Information Systems (IS) Product managers Business Division and Sector controllers Dealer Channel Sales / Customer Managers Sales managers General Managers EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Basic understanding of the generally accepted accounting standards (GAAP) General understanding of: Credit Card and ePayments processing Credit card chargebacks e-Check processing Boleto payments workflow (Brazilian rules and regulations) Direct Debit end-to-end process AR to Bank and AR to GL reconciliations Month-end activities Self-auditing activities Build long term customer relationship with customers

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