Job Description

Roles & Responsibility:

System Installation and Configuration:

• Install and configure of Matrix EPABX systems according to the organization's requirements.
• Program the EPABX system to set up extensions, call routing, and other functionalities.

Maintenance and Troubleshooting:

• Perform regular maintenance checks on the EPABX system to ensure optimal performance.
• Troubleshoot and resolve any issues related to the EPABX system, including hardware and software problems.

User Support and Training:

• Provide technical support to users experiencing issues with the EPABX system.
• Conduct training sessions for users to help them understand how to use the system effectively.

Routine Maintenance:

• Conduct regular inspections and preventive maintenance to ensure the system operates smoothly.
• Replace or repair faulty hardware components.

Technical Support:

• Respond to user queries and provide solutions to issues related to the EPABX system.
• Offer remote or on-site assistance to resolve technical problems.

System Upgrades and Integration:

• Manage upgrades and patches for the EPABX system to ensure it remains up-to-date.
• Integrate the EPABX system with other communication systems and networks as required.

Documentation and Reporting:

• Maintain accurate records of system configurations, maintenance activities, and any issues encountered.
• Prepare reports on system performance and incidents for management review.

An EPABX technician must have a thorough understanding of telecommunication systems, excellent problem-solving skills, and the ability to work efficiently under pressure to ensure seamless communication within the organization.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Required)

Work Location: In person