Job Description

Summary As part of the Identity and Access Management Operations team, the EntraID Operations Expert will be responsible for leading and executing EntraID service operations, continuous improvement and automation of Access Management processes and services (including (authentication, MFA, SSO and Federation) at SandozYour Key Responsibilities:Your responsibilities include, but not limited to:

• Grow the maturity of the EntraID operations team and achieving a high-quality service delivery:

• Define, implement and maintain a target operating model including people, processes and technologies across EntraID
• Propose process improvements across EntraID area
• Build and grow the EntraID Operations team by helping to hire and arrange training for new and current resources
• Escalation handling for Federation management
• Ensure to follow SLAs and KPIs defined for IAM Operations
• AD to EntraID migration, synchronization of identities
• Verification and pre/post activities related to Vulnerability Management
• Provide feedback and improvement areas in EntraID to engineering, architecture and product owner teams and other external stakeholders within Sandoz
• Drive and design integration with various applications (consumers of EntraID services)

• Coordinate the EntraID operations globally at tactical level with internal and external stakeholders
• Administer and maintain EntraID infrastructure
• Responsible for monitoring of systems performance and ensure high availability
• Implement and manage SSO and Federation as per incoming requests within SLA
• Manage user accounts, permissions and access controls
• Implement security polices and procedures along with required troubleshooting
• Resolve issues related to EntraID
• Provide expertise and guidance on the analysis of the EntraID incidents and identification of resolutions along with the root cause analysis
• Act as an escalation point for major incidents and guide EntraID operation resources in resolving open incidents and request items
• Manage and distribute the workload for the EntraID operations team which supports federation services and solutions globally
• Support audits as required, including preparation, evidence gathering and follow-up actions
• Clearly and confidently communicate technical concepts and risks to decision-makers across the organization

What youll bring to the role:Essential Requirements:

• At least 10 years of experience in first/second/third level support teams for EntraID
• At least 7 years of experience in managing of Microsoft Azure Active Directory (EntraID) and federation solutions as operations or admin role
• At least 2 years of experience in working as coordinator or team lead in highly regulated environment (i.e. pharma, banking, automotive)
• Hands on experience and practical knowledge of Microsoft Azure Active Directory (EntraID)
• Strong understanding of identity and access management principles, including LDAP, Kerberos, SAML, and multi-factor authentication.
• Experience with directory services integration, including LDAP, Azure AD, and third-party identity providers.
• Practical knowledge of Microsoft Windows Server environments
• Knowledge and awareness of various IAM technologies and vendors as Sailpoint, CyberArk and PKI
• Knowledge in programming, scripting, operating systems, databases, network protocols
• Proven experience in SSO/Federation products
• Excellent negotiation, communication, and interpersonal skills ability to develop influential relationships with different stakeholders across all levels
• Experienced people leader with the ability to lead and develop teams across geographies, internal employees as well as external staff
• An entrepreneurial mindset driven by curiosity, continuous improvement, and interest in technical advancements and IAM trends
• Strong project management skills with the ability to multitask and properly delegate work
• Fluent in written and spoken English

Desirable Requirements:

• University degree or equivalent experience in computer science, engineering, cyber security or information technology
• Experience in the Life Sciences industry is considered a plus
• Certification or practical knowledge of ITIL
• Certifications such as Microsoft Certified: Azure Solutions Expert, Microsoft Certified: Identity and Access Administrator Associate, CISP or equivalent certifications are a plus.

Skills Desired Communication, Cyber-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities, Decision Making Skills, Influencing Skills, Information Security Risk Management

Novartis