Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor\xe2\x80\x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.:We are seeking an experienced and highly motivated Voice Engineer to join our IT team. The successful candidate will be responsible for the management, maintenance, and optimization of our communication platforms, including Skype 2012, Google Voice, and Zoom.This role demands a deep understanding of voice communication technologies, strong troubleshooting skills, and the ability to manage multiple projects simultaneously.Essential Job Functions:\xe2\x97\x8f Oversee the day-to-day operations of Skype 2012, Google Voice, and Zoom.\xe2\x97\x8f Ensure systems are running efficiently and effectively with minimal downtime.\xe2\x97\x8f Perform regular updates, patches, and upgrades to keep systems secure and up-to-date.\xe2\x97\x8f Provide technical support to users experiencing issues with communication platforms.\xe2\x97\x8f Diagnose and resolve technical problems related to voice and video communication.\xe2\x97\x8f Work with internal teams and external vendors to resolve complex issues.\xe2\x97\x8f Monitor system performance and implement improvements to enhance user experience.\xe2\x97\x8f Develop and implement strategies for optimizing communication infrastructure.\xe2\x97\x8f Ensure scalability of communication systems to support business growth.\xe2\x97\x8f Maintain comprehensive documentation of configurations, changes, and procedures.\xe2\x97\x8f Create user guides and training materials to assist staff in using communication tools effectively.\xe2\x97\x8f Conduct training sessions for end-users and internal teams.\xe2\x97\x8f Implement and manage security protocols to protect communication systems from threats.\xe2\x97\x8f Ensure compliance with organizational policies and industry regulations.\xe2\x97\x8f Conduct regular audits and assessments to ensure the integrity of communication systems.\xe2\x97\x8f Lead and manage projects related to the implementation and enhancement of communication systems.\xe2\x97\x8f Collaborate with cross-functional teams to understand requirements and deliver solutions.\xe2\x97\x8f Track project progress and provide regular updates to stakeholders.\xe2\x97\x8f In-depth knowledge of Skype 2012, Google Voice, and Zoom.\xe2\x97\x8f Experience with VoIP technologies and protocols.\xe2\x97\x8f Proficiency in network infrastructure and telecommunication systems.\xe2\x97\x8f Strong troubleshooting and problem-solving skills.\xe2\x97\x8f Excellent communication and interpersonal skills.\xe2\x97\x8f Ability to work independently and as part of a team.\xe2\x97\x8f Strong organizational skills and attention to detail.\xe2\x97\x8f Ability to manage multiple tasks and projects simultaneously.Required Qualifications:\xe2\x97\x8fBachelor\'s degree in Computer Science or a related field\xe2\x97\x8f3+ years of experience in email systems support\xe2\x97\x8fExperience with Microsoft Exchange and Google Workspace\xe2\x97\x8fStrong understanding of networking protocols and security best practices\xe2\x97\x8fExcellent troubleshooting and problem-solving skills\xe2\x97\x8fExcellent communication and interpersonal skillsDesired Qualifications:\xe2\x97\x8fCertifications in relevant technologies (e.g., Microsoft Certified: Skype for Business, Google Voice Certification, Zoom Certified Integrator).\xe2\x97\x8fExperience with Active Directory\xe2\x97\x8fExperience with PowerShell scripting\xe2\x97\x8fExperience with virtualization technologiesCategory: Information Technology

Iron Mountain