Job Description

We are looking for a motivated ServiceNow Developer with a strong analytical skills and experience in IT Product Management. The ideal

candidate will have 3+ years of experience in managing IT products and a strong desire to develop and customize ServiceNow platform to

meet organizational needs.

View Details: Job Requisition: R0044294 Enterprise Software

Engineer

Wolters Kluwer Proprietary and Confidential; for authorized use only.

05:55 pm

06/11/2024

Page 2 of 5

Key Responsibilities:

• Develop and Customize ServiceNow Applications: Utilize JavaScript, Web Services, MYSQL, XML, HTML, and CSS to develop and


customize ServiceNow applications.

• Workflow Administration: Configure out-of-the-box workflows and create/maintain custom workflows.
• Integration: Integrate ServiceNow applications with third-party systems/applications via APIs.
• Configuration Management: Manage the Configuration Management Database (CMDB) and ensure data integrity.
• Technical Support: Provide technical support and troubleshooting for ServiceNow applications.
• Product Management: Collaborate with product management teams to align ServiceNow solutions with business objectives.
• Business Analysis: Gather and analyze business requirements, translating them into technical specifications for ServiceNow solutions.
• Documentation: Prepare and maintain technical documentation, including user manuals and system documentation.
• Process Improvement: Assist in process improvement initiatives by working across technical teams to enhance the systems, processes and


controls to ensure effective development, monitoring, and support is in place

Qualifications:

• Bachelor's degree in computer science, Computer Engineering, or a related field.
• Minimum of 3 years of experience in IT Product Management.
• Strong knowledge of ServiceNow development and configuration.
• Experience with JavaScript, Web Services, MYSQL, XML, HTML, and CSS.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• ServiceNow System Administrator Certification is a plus.


Preferred Skills:

• Experience with ITIL, ITSM, and Agile methodologies.
• Familiarity with LDAP integration, custom scripting, and third-party software integrations.
• Ability to build ServiceNow reports, dashboards, and homepages.