Job Description

PhonePe is India\'s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India\'s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company\'s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. The Distribution Manager is responsible for building a strong merchant base and ensuring a strong relationship with them. The role will require keen observation of merchant and customer behaviour, along with available performance data to modify and evolve regional plans and suggest product / process innovations for better service of customer needs. The incumbent will therefore be responsible for setting up team to drive acquisition and quality targets in an efficient manner.

Reporting Matrix: The position will report to Regional Sales Manager

Role and Responsibilities:

• Develop strategies to sharpen our focus in targeting businesses in focus Merchant Network
• A/B Testing for multiple pilots across the territory - design the test, execute the same in different territories, analyse the results and present the findings
• Partner with internal PhonePe teams such as BD Team, Merchant Operations, Marketing Operations and HR to drive Merchant Acquisition & Engagement
• Interfacing between the Sales team and backend - reporting of issues and process improvement: Product, HR, SCM etc., competition Landscape- Manpower/Ways of working/Salary and Incentives Benchmarking
• Set-up processes like

• Reporting set-up from Agent to NSH. Delegating the tasks to Operations Managers & driving continuously
• Driving and Tracking the Sales priorities on ground
• Track record of deliverables assigned to respective stakeholders in the review meets. Ensure follow-up & closure of the same
• Material Planning, sector planning
• Contests and schemes for the Sales team, payout closures for the TLs and BDEs
• Fraud prevention - Frequent checks/audits/investigations on ground, Identify trends & report to backend for process/product closures, set examples by taking appropriate actions
• DSA Management - closure of Pay outs, reconciliation of payments , ROI discussions

Requirements:

• MBA from a reputed B-school with an experience of 1-3 years in sales, Account Management & strategic business development
• Stakeholder management
• Ability to deal with ambiguity in a fast-paced target focused environment
• Orientation to execute multiple activities at a fast pace
• Excellent interpersonal and team building skills to manage large teams and situations on the ground
• Problem solving and analytical abilities with a strong bias for impact
• Orientation towards quantitative and qualitative analysis

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

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