Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.


We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.


Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


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The Enterprise Email Systems Support Administrator is responsible for the day-to-day support and maintenance of our Enterprise email systems, including Microsoft Exchange and Google Workspace. The ideal candidate will have a strong understanding of email systems, networking protocols, and security best practices.


Essential Job Functions:


• Provide prompt and efficient technical support to users experiencing email-related issues.
• Diagnose and troubleshoot connectivity problems, mailbox inaccessibility, and email delivery failures.
• Offer clear and step-by-step solutions to users, ensuring a smooth and uninterrupted email experience.
• Analyze and troubleshoot email system issues, such as server crashes, mailbox corruption, and spam filtering problems.
• Work collaboratively with other IT professionals to identify the root cause of email system issues and develop effective solutions.
• Implement troubleshooting techniques and apply patches to resolve problems efficiently.
• Continuously monitor email systems for performance and availability issues.
• Analyze system metrics, logs, and alerts to identify potential problems and performance bottlenecks.
• Take proactive measures to address performance issues, ensuring optimal email system uptime and responsiveness.
• Perform regular maintenance tasks to keep email systems running smoothly and securely.
• Apply software updates, patches, and security fixes to address vulnerabilities and enhance system stability.
• Work closely with other IT staff members, such as network engineers, security specialists, and application developers, to resolve cross-functional issues related to email systems.
• Foster a collaborative and communicative work environment to ensure a consistent and positive user experience across all IT services.

Required Qualifications:


• Bachelor's degree in Computer Science or a related field
• 3+ years of experience in email systems support
• Experience with Microsoft Exchange and Google Workspace
• Strong understanding of networking protocols and security best practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills

Desired Qualifications:


• Certifications in Microsoft Exchange and Google Workspace
• Experience with Active Directory
• Experience with PowerShell scripting
• Experience with virtualization technologies
• DMARC enforcement, monitoring and maintenance
• Experience with Proofpoint

Category: Information Technology


Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.


Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.


If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.


Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.


To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE


Requisition: J0076161