Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.:
The Enterprise Email Systems Support Administrator is responsible for the day-to-day support
and maintenance of our Enterprise email systems, including Microsoft Exchange and Google
Workspace. The ideal candidate will have a strong understanding of email systems, networking
protocols, and security best practices.
Essential Job Functions:
Provide prompt and efficient technical support to users experiencing email-related
issues.
Diagnose and troubleshoot connectivity problems, mailbox inaccessibility, and email
delivery failures.
Offer clear and step-by-step solutions to users, ensuring a smooth and uninterrupted
email experience.
Analyze and troubleshoot email system issues, such as server crashes, mailbox
corruption, and spam filtering problems.
Work collaboratively with other IT professionals to identify the root cause of email
system issues and develop effective solutions.
Implement troubleshooting techniques and apply patches to resolve problems efficiently.
Continuously monitor email systems for performance and availability issues.
Analyze system metrics, logs, and alerts to identify potential problems and performance
bottlenecks.
Take proactive measures to address performance issues, ensuring optimal email system
uptime and responsiveness.
Perform regular maintenance tasks to keep email systems running smoothly and
securely.
Apply software updates, patches, and security fixes to address vulnerabilities and
enhance system stability.
Work closely with other IT staff members, such as network engineers, security
specialists, and application developers, to resolve cross-functional issues related to
email systems. Foster a collaborative and communicative work environment to ensure a consistent and
positive user experience across all IT services.Required Qualifications:
Bachelor's degree in Computer Science or a related field
3+ years of experience in email systems support
Experience with Microsoft Exchange and Google Workspace
Strong understanding of networking protocols and security best practices
Excellent troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Desired Qualifications:
Certifications in Microsoft Exchange and Google Workspace
Experience with Active Directory
Experience with PowerShell scripting
Experience with virtualization technologies
DMARC enforcement, monitoring and maintenance
Experience with ProofpointCategory: Information Technology

Iron Mountain