Job Description

Job Title: Enterprise Customer Service

Experience: 1+ year

Job Type:

Full-time

Job Summary :

To offer an exceptional level of service to Onecom, customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

Key Responsibilities:

Manage a portfolio of accounts To provide support to our customers, the sales teams and members of your own team Display a polite and professional telephone manner at all times Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a 'first call' resolution target Attend meetings with potential and existing customers To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future Managing relationships at all points up to Director level Escalation point for every eventuality - inspiring confidence in the customer as the 'go-to' contact To manage and maintain bespoke and complex accounts, each with varying requirements o Bespoke reports generated each month for selected customers Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query

Core Competencies:

Excellent communication and organisational skills Must be able to work well under pressure and remain clam in stressful situations Customer focused and passionate about service A proactive approach Ability to work to strict deadlines and prioritise workload Attention to detail and accuracy Ability to retain knowledge Excellent telephone manner including listening skills Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit A confident and persuasive manner Strong organisational and negotiation skills Strong problem-solving skills
Job Type: Full-time

Pay: ?200,000.00 - ?500,000.00 per year

Schedule:

UK shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person