Job Description

About the team

The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you're passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! Key Responsibilities Client Relationship Management : Serve as the primary point of contact for enterprise clients, ensuring a seamless onboarding and service experience.Build strong, trust-based relationships with decision-makers, acting as a client advocate within the company. Problem Solving & Value Delivery : Understand client needs deeply and provide tailored solutions leveraging our suite of AI services.Proactively address challenges, ensuring clients achieve their desired outcomes with our products. Renewal Revenue & Retention :Own and drive account retention and renewal revenue, ensuring long-term partnerships with clients.Design and execute strategies to maximize client satisfaction and loyalty. Client Engagement & Feedback :Conduct monthly review meetings with clients to discuss performance, gather feedback, and identify growth opportunities.Share actionable client insights with internal teams to improve products and services. Metrics Ownership :
Drive key performance metrics, including:
Renewal Revenue
Client NPS (Net Promoter Score)Client CSAT
(Customer Satisfaction Score)
Monitor account health and provide regular updates on progress and client ROI. Upselling & Cross-Selling :Identify opportunities to expand our footprint within client accounts through upselling and cross-selling AI solutions.Collaborate with sales and product teams to customize offerings for client success. Strategic Feedback Loop :Gather insights from client interactions to inform product improvements and new AI solution development. Tech Savviness :Be well-versed in tools like CRMs, AI-powered solutions, and analytics platforms to track client progress and manage account data efficiently.Stay updated on AI trends and emerging technologies to guide clients effectively
### What We're Looking For

• + Client-First Mindset: Deep empathy for clients and a passion for solving their challenges.
+ Problem-Solving Acumen: Ability to understand complex client needs and provide creative solutions.
+ Go-Getter: Self-motivated, proactive, and results-driven, with a willingness to take ownership.
+ Early-Stage Flexibility: Comfort with ambiguity and adaptability to changing priorities in a startup environment.

### What you will need

• + 6+ years in enterprise account management, SaaS, IT services, or AI/ML products.Proven track record of managing enterprise clients and driving retention and growth.
+ Exceptional communication and interpersonal skills.
+ Strong analytical skills to assess account performance and client needs.
+ Ability to manage multiple clients and projects simultaneously.