When you join Verizon

Verizon is one of the world\xe2\x80\x99s leading providers of technology and communications services, transforming the way we connect around the world. We\xe2\x80\x99re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together\xe2\x80\x94lifting up our communities and striving to make an impact to move the world forward. If you\xe2\x80\x99re fueled by purpose, and powered by persistence, explore a career with us. Here, you\xe2\x80\x99ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you\xe2\x80\x99ll be doing... The System of Insights (SOI) team is a part of the Customer Experience & Personalisation organisation within Verizon\xe2\x80\x99s Consumer business unit. Our mission is to provide insights that facilitate easy, personalised interactions between Verizon and its customers. Our North Star is the customer experience. To provide the insights needed to fulfil this goal, we have core teams focused on Analytics, Insight Creation and Insight Delivery. As Product Owners - Analyzing call drivers, processes and experiences to find areas of opportunities that will deliver an improved and personalised customer experience for Next Best Offers and Next Best Actions
Creating insights within the System of Insights (SOI) platform to ensure they are available and usable for engagement channels which will help drive a personalised customer experience.
Working with key stakeholders and Global Technology Solutions partners to prioritise strategic initiatives and drive capacity alignment across the ecosystem.
Focusing on capacity allocation internally and reprioritise on need basis.
Facilitating gcross-team and-function communication to reduce project handoff cycle time and shorten delivery timelines.
Managing all aspects of several projects from inception through implementation to ensure successful completion. This can include but is not limited to user experience stories, testing, production validation, escalations, developing timelines and action plans to mitigate potential risks.
Assisting team members with driving end-to-end process and solutions to successfully complete large impactful programs on time with well-managed scopes and costs.
Delivering concise storyline and strategy updates. Where you\xe2\x80\x99ll be working... This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we\xe2\x80\x99re looking for... You\xe2\x80\x99ll need to have:

• Bachelor\xe2\x80\x99s degree or Four or more years of work experience.
• Four or more years of relevant work experience.
• Knowledge of project and program delivery concepts, such as burn down rates, delivery velocity, release planning, and forecasting.
• Knowledge of the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business.
• Experience with requirements gathering and development of detailed business requirements.
• Experience collaborating with multiple teams driving profitability and offer conversion in digital and call center environments.

Even better if you have one or more of the following:

• A Master\'s degree.
• Wireless and/or wireline telecom experience with knowledge of billing, payments, network, marketing and support domains.
• Ability to conduct analysis and research to identify bottlenecks, process improvements or areas of opportunity.
• Strong interpersonal skills, including communication and stakeholder alignment.
• Strong organisational and time management skills.
• Experience with Artificial Intelligence and Machine Learning.
• Wireless or telecom retail store experience.
• Pega experience.

Where you\xe2\x80\x99ll be working

In this hybrid role, you\'ll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We\xe2\x80\x99re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.