Job Description

Job Location
:
Work From Office


Department
:
Training & Development


Location
:
Vadodara
Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You\xe2\x80\x99ll Be Doing:

• Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
• Sets up and maintains training facilities.
• Presents established and effective training methods, techniques, and ideas and coaches trainees.
• Presents established and effective product training of all products expected to be sold to customers
• Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
• Administers and proctors Mastery test for all campaigns trained.
• Maintains Employee Change Forms for all agents who do not pass training.
• Reports on progress of trainees and personnel under guidance during training period.
• Assists in developing new training courses associated with the introduction of new products or services.
• Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
• Ability to monitor calls and give constructive feedback based on the quality of the call.
• Maintains harmony among workers and resolves grievances.
• Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
• In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
• Studies and develops skill in use of better teaching and training methods.
• Maintains database of billable hours worked for all agents in training, both ongoing and initial.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Bachelors or equivalent combination of education and experience
• 2\xe2\x80\x93 4 years\xe2\x80\x99 experience in training and development for English Language Training.

Why Join Etech

Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment. The nature of Etech\xe2\x80\x99s business, which is about people communicating with people, ensures the ongoing development of the portable \xe2\x80\x9cskills for life\xe2\x80\x9d. Etech cares about your career growth because we know that our employees are our most valuable asset.