Location: Asia Pacific, India, Bangalore
Ref: JOHNCRANEAPAC01593
Division: John Crane
Job Function: Operations


The Engineer-Customer Service will be responsible for techno commercial role on John Crane products manufactured in the CoE. The job involves interacting closely with various internal Teams and supporting Intercompany and external customers worldwide. Important day-to-day duties would involve.

Duties & Responsibilities

• Handling Customer inquiries for parts, products, and services.
• Agreeing transfer pricing and service level agreements with Customers.
• Pricing and preparation of quotations and proposals where necessary working with the Engineering and other departments.
• Reviewing POs and ensuring clean order entry in the business system involving contract review procedure and documentation management.
• Liaise with Engineering, Manufacturing, stores and Logistics teams and Finance departments to ensure safe, quality, and timely delivery of products at customer sites and statutory requirements are compiled too.
• Creating and Following processes and procedures as per ISO.
• Establishing good relationship with the customers, handling complaints, and giving timely feedback and progress reporting to customers.
• Analyze the order intake from the different customers (regions) and compare them with yearly plan. Discuss any short fall in orders with customers and prepare the order forecast. Monitor, follow up with all functions in Operations / Regional Sales (for Domestic) for Daily Dispatch Plans to meet the Delivery Performance Targets, generating updated reports for the same periodically.
• Continuous improvement (lean tools) and implement important initiatives.
• Techno-Commercial knowledge Regional Sales and International
• Good Knowledge of quality process (Handling Third Party Inspections for Internal and Regional Sales customers)
• GSP or Form A Knowledge for International Trade.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• BE/ DME with 4-6 years overall related experience
• Good Knowledge of working on SAP (SD/MM) and proficient to expert in MS Excel & Other MS office suite.
• Must possess Excellent co-ordination, communication (English proficiency: Both verbal and written) and inter-personal Skills.
• Understand John Crane products, especially seals, standard couplings and high-performance couplings and other products too.
• Technical ability to understand design, drawings, and Manufacturing processes.
• Customer service and business oriented, target and results driven
• Excellent in managing change requirements while order execution
• Contribute to safety measures and company policies
• Should be able to Plan and prioritize work
• Quick Learner with good analytical skills
• A thorough team player with well-developed interpersonal skills
• Willingness and ability to use influencing and collaboration skills to Support Customers.
• Support safe workplace cultures and compliance with Smiths EH&S

About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (\xc2\xa3830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.