Job Description

:About this opportunityRole involves end-to-end 2nd Level technical support for the issues arising in Managed Services Customers\xe2\x80\x99 cellular network also require extended support to the Front Office in fault management issues and responsible for the next level of restoration!

• You are passionate about technology and software development and continuously experimenting and learning more
• You love solving problems and digging into complex problems
• We believe in trust \xe2\x80\x93 we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane!

What you will do

• Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS and Integration of Radio & Core Network Nodes with OSS.
• End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
• Integration of Radio & Core Network Nodes with OSS.
• Perform release upgrades on live OSS Servers and roll-out.
• Trouble Ticket /Change Request handling as per SLA/WLA.
• Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
• To handle emergencies and on-call support (24X7).
• Solution Management for Customized Business Object \xe2\x80\x93 Templates / Reports.
• Co-ordination with GSDC/PDU/PLM.
• Coordination with external suppliers for 3PP Hardware Support.
• Administrator level experience in Business Objects, Citrix or similar tools
• Knowledge in ENIQ & Sybase IQ

You will bring

• Knowledge of GSM/2G, A/ATER interface, A/Abis Over IP, SS7, Sigtran, TCP/IP, S1AP, RANAP, SCCP, SCTP, Iu-PS, Iu-CS, X2 interface, LTE/4G, VoLTE, CSFB, SRVCC and 5G RAN.
• Knowledge of Ericsson RAN nodes EVOBSC, APZ21255, APZ21260, AXE Platform, APG, LINUX Nodes,NWIE and OSS/ENM. Knowledge of Huawei/ZTE BSC\xe2\x80\x99s and eNodeb\xe2\x80\x99s are added advantage.
• Knowledge of 2G and 4G call flows, KPI analysis and troubleshooting of faults occurring at RAN nodes.

Key Qualification:Education: BE/ B.TechExperience: 2- 6 YearsWhy join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Req ID: 743297

Ericsson