Job Description

Who We AreThe Webex Platform and Infrastructure Engineering (WxIE) group operates and maintains the infrastructure (compute, storage, networking, etc.) for the various WebEx collaboration services. Working within the WxIE organization, you\'ll be part of a team that supports the multitude of Webex collaboration services including meetings and calling. We are the bridge that supports both our collaboration development and end users. Our infrastructure supports the shared experience connecting those who build and improve collaboration with technology to empower our customers to engage and innovate -- anywhere, on any device.Who You\'ll Work WithThe WxIE team manages over 25000 servers worldwide and across more than 120 global data centers, spread across five different Webex products. The team has a global presence and a number of overlapping skills so there is always an internal support structure.As a part of the Systems Engineering team, you will find yourself working with a number of different teams including Systems Operations, Storage, Networking, Firewall, Load Balancing, Operations, Project Management, and many others.What You\'ll Do

• You will be a part of the WxIE Systems Engineering (SysEng) team responsible for Tier 4 support of the commercial WxCCE HX, UCS, and SAN infrastructure.
• Be responsible for training other members of the team in WxCCE Support, Operations, and Management.
• Work closely with other Tier 4 team members, and other WxCCE teams located around the world.
• Apply SRE/DevOps principles to effectively operate WxCCE\'s globally scaled, highly available and stable cloud service.
• Follow and enhance standard processes and procedures based on ITIL principles.
• You will work closely with technical leads for day-to-day service operation, planning, monitoring, upgrades, incident management and team and/or customer critical issues, etc.
• Use your analytical skills to identify issues, propose solutions and deliver successful resolutions.
• Participate in on-call and pager duty rotation to provide excellent service to our WxCCE team and customers.
• Review logging, metrics, and alerts (LMA) for errors, identify and file Cisco TAC tickets, propose design tweaks, and much more!

Who You Are

• Bachelor\'s degree in computer science or equivalent.
• 10 years of experience with the following technologies: VMWare, Cisco Unified Computing System (UCS), Cisco Hyperflex or other Hyperconverged platforms.
• Good understanding of IP networking, TCP, UDP, TLS, X.509 Certificates, etc.
• Intermediate level knowledge of Linux; shell commands, iptables, networking, performance tuning, etc.
• Experience with SAN and/or Hyperconverged Infrastructure storage systems. Does not need to be as a Storage Admin, but you should have exposure to and understand the differences between these storage technologies.
• Engineer at heart, passionate about solving puzzles through coding/scripting and mindful of keeping our internal teams and customers happy.

Technical Skills

• Hardware: Cisco UCS, Fabric Interconnects, MDS Switches. Storage arrays desirable.
• Programming Languages: Python, Go, scripting (JavaScript, shell script etc.)
• Operating Systems: Linux (RHEL and derivatives), Windows Server 2019 or later.
• Virtualization: VMWare, Cisco Hyperflex, KVM/Openstack.
• Other: Project management, Documentation, Ticket Lifecycle.

Why Cisco?#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco. We\'re the Internet\'s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it\'s not what we make but what we make happen which marks us out. We\'re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We\'re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other\'s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we\'re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.So, you have colorful hair? Don\'t care. Tattoos? Show off your ink. Like polka dots? That\'s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco#CollabFY25Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Systems