Job Description

:Job Overview:-Under the guidance of the Manager Engineering ensures that the Hotels equipment is operated in accordance with InterContinental Hotels Group standards to ensure maximum efficiency and guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.Duties and Responsibilities:-Financial ReturnsMaintain the hotel in your qualified trade to the desired standard.Initiate/identify project work required throughout the hotel.People

• Demonstrate co-operation and trust with colleagues, teams and across departments
• Communicate well to ensure effective shift hand-overs
• Actively participate in and conduct organized meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Guest experience:

• Handles guest complaints, claims and problem solving of all aspect related to the engineering equipment.
• Carry out any minor repairs to guest rooms or public areas
• Follow up sudden function or sudden request of equipment in order to meet guest satisfaction.

Responsible business:

• Recycles where-ever possible and enforces cost saving measures to staff.
• Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs

Accountability:-Supervise a maintenance staff/ Boiler attendant/trade man/handyman.Qualification & Requirements:-

• Vocational Certificate in Engineering or equivalent

• 3 year of relevant experience or an equivalent combination of education and experience

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

IHG Hotels & Resorts