Job Description

About Delta Air Lines

About the Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World\xe2\x80\x99s Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.



YOUR RESPONSIBILITIES IN THIS ROLE

• Serve as the resource leader at the Delta Tech Hub Bangalore for the IT Operations Excellence as well as the larger IT Transformation teams in Vendor Management operational execution, strategic development, material creation, and data reporting / visualization / analysis efforts.
• Grow and lead the DTH IT Operations Excellence team.
• Program manage cross-functional transformation efforts that touch every aspect of the Delta IT department.
• Drive the strategic review of business operations strategy, policies, and goals with a focus on long-term business planning requirements.
• Identify and develop relationships with points of contact across departments and strategic partners to propel change that is mutually beneficial.
• Work with team to conduct appropriate research to support strategies and create roadmaps to advance initiatives. Conduct fact-finding and assessments to gather and analyze data as needed.
• Adapt existing methods and procedures to create alternative solutions to complex problems.
• Determine methods and procedures on new assignments with minimal guidance and use own judgment to determine optimal solution to recommend.

• At least 10+ years of work experience including several years of people-leadership.
• Bachelors Degree in Business, Computer Science, Information Systems, or related field is required.
• Intimate understanding of sourcing trends for contingent worker data reporting and scorecards.
• Promote consistency in the application of data to measure performance. Drive improvements in the visualization of data, including divisional and departmental dashboards.
• The ability to work with and concisely visualize large volumes of data from various data sources to improve IT processes within operations, application development, and delivery management.
• Extraction of financial data from invoices for payment analysis and research.
• Mastery of Microsoft 365, particularly Excel, PowerPoint, Power BI, Visio, Project, and Word.
• Experience with a variety of databases and structures, and expertise with reporting and visualization tools such as Power BI, Tableau, and others.
• Ability to learn new tools and technology.
• Embrace Diverse People, Thinking and Styles.
• Hands-on tactical and strategic support for people, process and technology improvement projects including current state assessment, future state design, and gap analysis utilizing agile methodologies.
• Advance the integration of performance measurements across Delta IT by supporting Monthly Performance Review / OKR meetings.
• Ability to be flexible, pivot quickly and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment.
• Consistently makes safety and security, of self and others, the priority.
• Excellent written communication, oral communication, strategic planning, and organizational / interpersonal skills.
• Ability to establish strong relationships with internal and external stakeholders including domestic staffing partners and global delivery partners.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence and work under own direction.
• Gather comprehensive information to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.

• Be a part of an awesome team committed to quality and delivery for our customers.
• Mentor junior resources to deliver continuously at high levels.
• Join us on our continuous improvement journey.
• Deliver an amazing experience for millions of customers every day.
• Must be self-motivated, responsive, and detail oriented. Additionally, the candidate must have the ability to deliver quality work on time in a fast-paced environment and successfully translate planning into action.

Delta Air Lines