Job Description

The Company


Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.



We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.



Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.



Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.



Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.



We're a high growth, people-centric success story.



•Seequent is a Bentley Systems company, working together to build a better future.•

The Role



The Customer Solution Specialist role, based out of India, is a domain expert in civil and environment industry, with a primary focus on supporting the business development opportunities, training, and support of Seequent's civil and environmental solutions - specifically to service the growing India market.

This role is all about getting face to face with users throughout their lifecycle from customer's trialing our software and the pre-purchase stage through to experienced users needing support, training, and/or advanced assistance. Being hands-on, task-orientated, and customer-focused, this role is responsible for providing well-rounded technical and sales support with great product knowledge, quick response times, analysis, problem-solving, and solution-finding.

Although based in your local region, you will still be a part of the wider global Expert Services team, who are responsible for ensuring supporting our users in multiple different time zones. This role is part of growing our civil engineering, environmental geoscience, and geotechnical solutions and is an opportunity to be part of an enthusiastic and dynamic team.


This role can be based in any of the Bentley India office cities; New Delhi (ideally), Kolkata, Pune, Mumbai or Chennai. The role could be a hybrid position or full time in the office.

In this role, you will have the opportunity to:



Sales & Revenue Generation

• Identify and create opportunities by proactively contacting our users and potential users
• Conduct demos and webinars and supply information about products prior to sale
• Play a key role in delivering our training and project assistance services to our user base
• Support customers as they trial a product, ensuring they understand how to use the product to effectively meet their challenges
• Marketing and Business Goals
• Accurately document all customer interactions in the CRM database
• Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions
• Assist, facilitate, and support all product upgrades, new releases, and new products
• Understand Seequent's marketing goals, product roadmaps, development timelines, and business goals

Product / Domain Knowledge

• Be an extremely capable and competent user of the products and possess an excellent understanding of the civil and environmental workflows and how Seequent products bring value to our users
• Assist with the testing and technical assessment of emerging products and features
• Technical Support + Expert Services
• Provide quick responses to customers, listen effectively to establish issues, and be clear and confident in your communications with an ability to provide education and support to all users
• Provide in-person and remote technical, system support, training, and on occasion, project assistance.
• Being proactive when communicating with users and taking opportunities to complete a user "health check"
• Patiently and attentively assisting customers with 'difficult to resolve' issues and multiple and repeat issues and being a customer advocate by reporting common and repeat issues to the development and product management teams

Technical Support + Expert Services

• Provide quick responses to customers, listen effectively to establish issues, and be clear and confident in your communications with an ability to provide education and support to all users
• Provide in-person and remote technical, system support, training, and on occasion, project assistance.
• Being proactive when communicating with users and taking opportunities to complete a user "health check"
• Patiently and attentively assisting customers with 'difficult to resolve' issues and multiple and repeat issues and being a customer advocate by reporting common and repeat issues to the development and product management team

In order to be successful in this role, you should have:

• Educated in Engineering Geology, Geotechnical Engineering, or related discipline
• 5+ years of experience in the following areas: geotechnical investigations, geological modelling, and/or conceptual site models
• Experience with relevant software modelling solutions
• Fluent in English at a highly technical and professional level
• Confident oral and written communication skills
• Customer focussed, with the desire to always achieve a win-win solution
• Ability to work well with other team members and to provide support and assistance
• Innovative, open, and able to work in a fast-growing, fast-paced environment
• Excellent interpersonal skills to develop and build sustainable working relationships.
• Proven team player and conflict management skills.
• Ability to work well independently and manage workload effectively
• Balanced and informed approach to problem-solving
• Ability to travel within India and overseas when required
• Tenacity, persistence and focus with the ability to prioritize between multiple tasks
• Operational experience in civil/groundwater engineering projects
• Experience working in a large civil consultancy or ground engineering services firm
• Experience using Leapfrog Works
• Experience in Geostudio and/or PLAXIS
• Experience in commercial software projects or testing.

A bonus if you have:

• Operational experience in civil/groundwater engineering projects
• Experience working in a large civil consultancy or ground engineering services firm
• Experience using Leapfrog Works
• Experience in Geostudio and/or PLAXIS
• Experience in commercial software projects or testing.

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines and you will have opportunity to work with colleagues from across the globe.



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Inclusion + Diversity


In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.

If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

How to apply


If this sounds like the role for you, apply today with a covering letter and CV.