Job Description

:Join our TeamAbout The OpportunityWe are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.What you will do

• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
• Append all Tickets with concise, appropriate notes on activities taken to make work executable xe2x80x93 Access Requests, Confirmation and Approval dates and times and references etc.
• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.

You will bring

• Should possess knowledge of RAN 2G/3G/4G/5G Network KPIs and able to promptly analyze, report and resolve issues.

• Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.

• General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.

• Ericsson/Huawei Configuration experience

Qualifications:

• Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.

• Years of experience: 5-10 years

Why join Ericsson?At Ericsson, youxc2xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whatxc2xb4s possible. To build solutions never seen before to some of the worlds toughest problems. Youxc2xb4ll be challenged, but you wont be alone. Youxc2xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.Primary country and city: India (IN) || [[location_obj]]Req ID: 755562

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