Job Description

Description:1+ years previous Technical Support Center experience required with an emphasis on business-to-business interactions. Knowledge of products will be preferable.
Experience in supporting software applications with an emphasis on server-based applications.
Basic knowledge of Digital Marketing & JAVA Script is an advantage.
Knowledge of Windows/Mac OS & networking concepts is a must.
Experience working in a team environment and managing a diverse workload.
Outstanding written & verbal communication skills in English
General cultural awareness, particularly for agents who are supporting customers in region other than the one they\xe2\x80\x99re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customersRequirements:What you\xe2\x80\x99ll do:\xe2\x80\x93 Triage issues coming from various channels such as phone, chat, or web portal
\xe2\x80\x93 Prioritize customer urgency and issues priority
\xe2\x80\x93 Search and reuse information gained from our internal information repositories
\xe2\x80\x93 Log all incidents and requests into our case management system
\xe2\x80\x93 Accurately document all customer interactions in a case management system
\xe2\x80\x93 Create positive experiences through effective and clear communication
\xe2\x80\x93 Excellent Communication Skills, Written and oral.
\xe2\x80\x93 Appropriate sense of urgency and respect for our customers\xe2\x80\x99 time and effortWhat you\xe2\x80\x99ll need to succeed:\xe2\x80\x93 Ability to assess customer sentiment at all stages during the communication.
\xe2\x80\x93 Ability to drive issues through the organization with urgency.
\xe2\x80\x93 Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
\xe2\x80\x93 Ability to understand the business impact of issues.
\xe2\x80\x93 Ability to stay calm under stressful conditions while driving issuesJob Responsibilities:\xe2\x80\x93 Triage issues coming from various channels such as phone, chat, or web portal.
\xe2\x80\x93 Prioritize customer urgency and issue priority.
\xe2\x80\x93 Search and reuse information gained from internal information repositories.
\xe2\x80\x93 Log all incidents and requests into the case management system.
\xe2\x80\x93 Accurately document all customer interactions in a case management system.
\xe2\x80\x93 Connect issues and cases to the most appropriate and effective resource.
\xe2\x80\x93 Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers\xe2\x80\x99 time and effort.What We OfferExciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what\'s possible, and accelerate their transition into tomorrow\'s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic