Job Description

Engineer -Process Management- Aftermarket Support
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Functional area: Research and Development
Country: India
City: Pune
Company name: Atlas Copco (India) Private Ltd.
Date of posting: Jul 9, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.


Join us on our journey for a better tomorrow.




Your Role


Job description/Mission


Atlas Copco is a leading global Industrial Group having vision of "First in Mind, First in Choice". Our culture is founded on three core values of commitment, interaction, & innovation. They guide us in everything we do and reflect how we behave internally and in our relationships with our stakeholders.




As Aftermarket Support Engineer your mission will be to support and monitor the next generation of Atlas Copco products. You will assist field technicians remotely. You will be interacting with the global team responsible for deployment and troubleshooting of various products of Atlas Copco Group.


In the job of Aftermarket Support Engineer, you will be working at the Global Engineering Centre of Atlas Copco Process Management team.


Your main responsibilities include:


• Provide tech support to our customers by either solving or triaging the technical issues presented by different customer centres.
• Work with Product experts/Engineering to fix bugs or enhance product features.
• As needed, follow up with engineers on the satisfaction or completion of the support services provided.
• Engage with field technicians to further understand reported issues and provide guidance, according to solution tree and knowledge base to diagnose and solve incidents.
• Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
• To remain updated with latest product knowledge and maintain service & support manuals accordingly.


Responsibility of executing assigned tasks





To succeed, you will need


Knowledge/Educational requirements


The successful candidate should have a good mix of the following:


• Bachelor in mechanical engineering or equivalent
• Minimum 2-year industry experience in technical support
• Outstanding oral and written communication skills
• Analytical thinking and Problem-solving aptitude


Familiarity with Oil free air division products




In return, we offer you


• An opportunity to work with 150 years old, leading global product company.
• An opportunity where you are empowered to drive your own professional journey.
• A challenging role focused on customer support.
• Global exposure and opportunities through internal mobility
• Freedom and authority to act
• A culture where we care about each other and world around us.
• Best in class total reward program covering Insurances, Higher Education



City

Pune




Last Day to Apply


23/07/2024




Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.