Job Description

BASIC INFORMATION ON THE POSITION Position Name: Engineer - Process Mandatory/Required Skills & Location Position Name: Engineer - Process Location: [[location_obj]] PURPOSE OF THE ROLE Team Lead - Process & Quality is required to provide process and quality assurance support to projects in a CBU. The team member is responsible to work with the Project Owner & Delivery team to come up with Project specific process, Participate in Project reviews (internal / customer), Track the metrics and project health and reporting KEY RESPONSIBILITIES AND ACCOUNTABILITIES Participate in receiving, analysing and improving Customer satisfaction, reduce customer complaints and customer reported defects Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective Derive PPQA plan for CBU projects, perform, monitor and report the activities to the concerned. Should have supported 8-10 project as SQA or Process Support Contribute/ Drive to Quality reviews and improvement initiatives within the CBU Participate/ Contribute in Operational Reviews, Internal team meetings Support POs and PMs in Process tailoring, Planning, Estimation, Risks management and Reviews. Ensure Project\'s adherence to QMS and Projects\' defined software processes through health reviews & compliance reviews/ audits. Provide early alert and right insight to the management Define metrics for the projects. Track periodically and publish to management Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source Assist PO / PM in process tailoing and establishing project\'s software development process based on SLK process and customer / project specific requirements Come up with practical and innovative thoughts for optimization / efficiency improvement Actively participate in nominated training programmes EDUCATION QUALIFICATION Bachelor of Engineering (any discipline) or MCA Certifications: CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired) MINIMUM EXPERIENCE REQUIRED Overall (in years): 2-3 years Relevant (in years): 1-2 years DOMAIN/ FUNCTIONAL SKILLS Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain Knowledge on SDLC (Waterfal, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO) Knowledge on Quality Assurance, Control and Improvement activities Should possess good communication skills (Oral & Written) Ability to manage a team and interact with PO / PM Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel

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