Job Description

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About this opportunity

The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. Includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible !
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply

What you will do

• Acts as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Actively monitor ticket queues to ensure timely response to tickets.
• Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor.
• RF knowledge for 2G/3G/LTE/NR
• Understanding of Node alarms /events.
• Understanding of Radio KPI for each technology
• To ensure correct working methodology, critical issue, and customer handling
• Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and (on-site) service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
• Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
• Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.

You will bring

• Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent
• RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.
• L1 fault management troubleshooting and alarms Clearing in the Network
• Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipment\xe2\x80\x99s Ericsson/Huawei.
• Alarm Management for the assigned Network Services
• To investigate faults/cause related to system/network problems.
• To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR
• Understanding of Node alarms /events. Understanding of Radio KPI for each technology
• To ensure correct working methodology, critical issue, and customer handling
• Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Excellent communication skills with good experience on customer/MSIP handling.
• 24*7 Operations working in shift.
• Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability and Integrity.
• Analytical and synthesis capabilities

Key Qualification:

• Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
• Industry experience: Telecom & Years of experience: 3.5-5 years

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Req ID: 740537

Ericsson