Job Description

REFID656229Microsoft Dynamics 365 Admin - Pune/ ChennaiOur NielsenIQ Technology teams are working on our new Connect platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.The Dynamics 365 Administrator will act as a technical SME and system administrator for the internal CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management.Responsibilities

• Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
• Architecting the CRM system, related customizations and reports to model the business?s organizational process
• Advising business users on best practices for CRM, development or integration processes
• Balance business users requests and requirements with technical constraints
• Writing technical specifications for planned work
• Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
• Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View
• Building and configuring CRM forms, views, dashboards and workflows
• Developing SSRS reports using Microsoft SQL and FetchXML
• Working closely with BI project teams or other resources for completion of projects related to the CRM system

Qualifications

• 1-3 years supporting a large Microsoft Dynamics CRM environment.
• Must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills.
• Power Automate experience, Canvas App & Flow
• Past D365 Customer Service implementations
• Microsoft Dynamics CRM certifications Preferred
• Experience includes managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs.
• Complete understanding of the Microsoft Dynamics platform, data structure and best practices in system architecture.
• Superior communication skills both written and verbal
• Interpersonal skills and ability to work with all levels of the organization
• Ability to manage multiple assignments simultaneously with a high level of autonomy and independence
• Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations
• Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise.
• Detail orientation with strong organizational skills.
• Ability to learn and apply new concepts quickly.
• Ability to meet tight deadlines.
• Ability to formulate and express ideas clearly and effectively in verbal and written presentations.
• Ability to collaborate across teams with strong interpersonal skills.
• Ability to tolerate stress.
• Willingness to build partnerships within the organization to drive results
• Ability to help develop tech stack strategy while executing on deliverables
• Experience in designing, implementing and troubleshooting Salesforce CPQ solutions

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
• Recharge and revitalize with help of wellness plans made for you and your family.
• Plan your future with financial wellness tools.
• Stay relevant and upskill yourself with career development opportunities.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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