Job Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.Job overview and responsibilitiesResponsible for supporting all network infrastructure, including but not limited to switches, routers, load balancers, firewalls, Wan Optimization devices and wireless infrastructure. GNOC team member will need to be able to handle all incidents, problem and change management tickets that are for network related issues. Individual will need to interface with our network-related suppliers and vendors. Maintains 24x7 operation and ensures production availability of network infrastructure.

• Monitoring network performance, availability, and reliability using tools such as HP NNMi, Thousand
• Eyes, Cisco Tetration (Secure Workload) and packet analyzers
• Identifying and resolving performance
• issues, optimizing network configurations and ensuring quality of service (QOS)
• Troubleshooting and Issue Resolution - Identifying and resolving network related issues including connectivity problems, latency issues, and packet loss
• This includes analyzing network logs, packet captures and collaborating with other teams to troubleshoot complex issues
• Incident & Change Management - Individual must have excellent communication skills to handle incident bridge calls and communicate health of the network infrastructure related to the associated incident
• They also must follow the established change management processes around the network infrastructure and enforce them with other teams questioning the process
• They must assess the impact of the proposed changes, obtain approvals and ensure change are coordinated and communicated to all concerned parties
• Network Implementation and Configuration - Work with technicians in the field to replace failed hardware such as routers, switches, firewalls, and access points
• Documentation - Maintain accurate diagrams, procedures and configurations that team has been involved with the implementation
• Assure tools have been updated and necessary hardware maintenance contracts have been applied to the new or replaced devices

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.QualificationsRequired

• Bachelor's degree
• Telecommunictions Management
• Computer Science
• Networking
• 2 years of related experience
• Cisco Networking Fundamentals
• HP Aruba Networking
• Cisco Router & Switch Knowledge
• Networking Protocols
• Networking Monitoring Tools
• Troubleshooting skills
• Team player
• Good Communication Skills
• Detail Oriented
• Ability to multitask
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and India (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• 3 to 5 years
• Cisco CCNA
• Aruba Campus Access Associate
• Service Now
• Thousand Eyes
• Cisco Secure Workload
• Wireshark

United Airlines